Hello,
I downloaded the SoundTouch app and have recently encountered a problem. Every week or so I add music to my iTunes Library and put it onto the playlists that I have preset. However, the app will not reflect the chagnes to my Library. iTunes says I have 30523 but the SoundTouch app says I have 30480. I tried uninstalling and reinstalling the app and it hasn’t worked.
Any ideas?
HI Anthonyt691,
This issue is distinct from the one sheimann initially posted in that your iTunes library is missing all tracks, not just specific ones.
The first thing to check for in a case like this is that your copy of iTunes is set to share its XML file with 3rd party apps. You can enable this option under the advanced preferences in iTunes like so:
You may need to sync your music library again after this step.
If this doesn't resolve your issue, next try the troubleshooting steps in the article: Music library is empty
Thank you.
Hello sheimann,
There are a few possible causes for differences between the iTunes and Soundtouch count of your songs. I can see we are missing 43 songs. Let me confirm a couple details:
- Over the last few weeks you’ve added some tracks – are these the 43 missing tracks from the library? That is to say, if you search in the Soundtouch music library for the songs you’ve most recently added to iTunes, can you locate any of them from within the Soundtouch app?
- If you are missing tracks from your Soundtouch library, regardless of when they were added, there may be a minor incompatibility which needs to be addressed. Check the link Unable to access certain music library tracks, as it contains the most common reasons why tracks may not appear.
- If you haven’t done so already, try syncing the library, and if this does not work, removing and re-adding the music library to your Soundtouch account.
If you need any further assistance, please reply below.
I am having a similar issue. I set up a new imac and loaded my music into iTunes. When I directed the Bose Soundtouch app to my iTunes library, it contains NO music. I have attempted the suggestions above many times. No luck. It would be nice if the Bose Soundtouch app allowed me to see where it was looking for music.