SoundTouch system unstable, won't hold stereo pair or wifi channel. How to do a COMPLETE reinstall?

SoundTouch 10 on Windows

USA

Interface 26.0.1

Protocol 66

App version 26.0.0;

 

Detailed description of the issue and steps to reproduce

USB Wifi pairing gets lost frequently; on reset, hve to try multiple times.  Will work on bluetooth or single speaker but stereo pair fails frequently, pauses, skips, switches.

 

What environment do you experience the issue in?

Living room. Same place I've been using these speakers w/ only occasional interruptions/ update issues for 8 years.

 

When did you start to experience the issue? Did it work correctly previously?

1 month ago. Was perfect beforehand.

 

Any troubleshooting steps you took

Have uninstalled app and reinstalled speakers.  I would like to conduct a TOTAL reinstall, as each time I run an uninstall/reinstall the system recognizes the same speakers and music libriaries (Amazon and WMP)