Before creating a new topic, please search the Community to avoid creating duplicate threads. If you are posting about a problem, the more of the below details you can include (if applicable) the easier it will be for others to try and help. Go to https://bose.life/2K1GbJl for a helpful post on how to find relevant information, including your firmware and app version information!
Bose product name
Country
Firmware Version
App Version
What devices were you using that were affected and what version are they on (e.g. Samsung Galaxy S9 on Android 11, iPhone X on iOS14, etc.)
Detailed description of the issue and steps to reproduce
What environment do you experience the issue in? (e.g. noisy office, quiet kitchen, etc.)
When did you start to experience the issue? Did it work correctly previously?
Thank you for posting to the Community - I hope you're enjoying your Soundbar 300 so far!
To clarify, are you saying your soundbar is not producing audio, or the Bass Module 500 is producing no bass response? Have you tested the system across different forms of media such as films, music, and various TV shows? You should notice an audible difference in using the module for bass, and you can even adjust the bass settings in the Bose Music to your preference.
Try a reset by disconnecting both units from power for a minute, and let us know if you notice an improvement!