Tv audio isn’t playing through Soundbar 700

 

Bose product : Soundbar 700

Country : Australia 

 

Firmware Version

(1.0.7, 4.8.1, 1.7.0, etc.)

App Version

(4.1.1, 13.0.2, etc.)

What devices were you using that were affected and what version are they on

(Samsung Galaxy S9 on Android 11, iPhone X on iOS14, etc.)

Detailed description of the issue and steps to reproduce

 

Where do you run into the issue?

On opening product 

 

When did you start to experience the issue? Did it work correctly previously?

 

im having problems setting up the soundbar 700 as having the tv audio play through the soundbar.

spotify plays all okay but the tv audio isn’t.

in the settings it won’t allow me to select the tv input switching for the cable/satellite box I have (Foxtel) 

the Bose remote is working the Foxtel but the audio won’t come through.

it’s stating my tv doesn’t support input switching

 

Any troubleshooting steps you took

I’ve tried resetting the app, resetting the tv, resetting the soundbar