Usb service port not working

Portable PA
1

I have 2 S1 Pro Speakers. The first one would never show up on the App, but when I bought the second, it showed up immediately.

 

I renamed the second to prevent interference from the same name issue.

 

I’ve tried 3 usb cables now. They all work on the second, but not the first.

 

I have removed the battery to reset the first. Still no change.

 

I’ve reset the Bluetooth more than once. 


Any advice?

2

Hello Keysman88,

 

If you've tried the latest Bose Updater app from your PC or Mac with no success connecting to the unit in question and since you have already performed a factory reset by removing the battery, then I would suggest contacting Bose support.  They should be able to determine the next steps.

Customer service: 1 (800) 379-2073

Technical support: 1 (800) 380-4831