The partner that you have in Spain (Gaplasa) does not want to recognize the guarantee the product is still in force.
The service is extremely bad, € 300 wasted.
Hello Alejandrorojas,
Welcome to the community forums.
I am sorry but this is a peer-to-peer based support forum and we are unable to assist in customer service issues. If you need help with customer service, please give us a call. You can do this by clicking this link here, selecting your region, scrolling to the bottom of the page, and selecting contact us.
If you would like to try some troubleshooting to fix your issue, I would love to help. I just need to know which product you have and whats happening with it?