Perhaps they have the software code to brick the machine after 10 years of purchase. If it’s so, then same on Bose. How can we escalate?
Having the exact same problem with the same model.
I think it definitely is a software issue. Bose has programmed these systems to brick after 10 years of use. I bet most of us bought it exactly ten years back!
Hi Lingami,
Thanks for posting. I am sorry to hear about that. Could I ask, what troubleshooting you have done so far?
Regards,
Tony G - Community Support
I bought mine in 2008, so it's about ten years for me too. Could you explain to me how a software issue could cause this, it's a bit beyond my scope of knowledge. Another person on this thread did all the troubleshooting (if I read this - turn on, turn off, unplug, etc. - as a "moderator" suggestion again, as though no one else has this problem, I am going to scream) -- to continue, they called Bose and were told to send their Bose Wave System in to be cleaned for $100, and that it might resolve the "please wait" dead-music-system issue.
Do you think there is power in numbers, since we all have the same issue with the same model? Would it help to do something as a group, perhaps a letter or email?
We all have done typical troubleshooting (which is not a whole lot to be honest and most lame troubleshooting one would ever hear) - switching off, taking out AUX wires, letting it in off state for an hour, switching back again etc. Bose knows they sneaked in a rogue code that suddenly these systems are breaking down.
Is there anything we can do as a group? Can we call them on it? Any blogs or sites that have any clout that we should contact? For example: in dealing with Amazon there's an email address where you can (supposedly) reach out directly to Bezos, and it works wonders. Is there a higher up at Bose who actually cares?
I called them and even spoke to supervisor of the customer care rep I spoke to. He offered me 25% discount on $119 service fee. He said we have sold millions of these systems and these problems are too few. In short, his message was “we don’t care. Pay up or thank you”. Having no choice but to trash the system, I took the discount option.
Did they fix it for $119 (minus 25%)?
I am going to send it for servicing. They have sent the prepaid label.
Please let me know how it goes and if they are able fix it. Did they say that $119 is the fee to fix it, or just a starting fee (in case they find out or say it's a bigger issue)? Thanks.
They said it would be repaired and sent back (as if they exactly know what’s the issue). I will let you know what happens.
Thanks!
I'm helping a disabled friend whose AWRCC2 has the same problem. (Notice, this is the next more recent model from others in this thread--don't know the age, but the BOSE says it sold the system 2004 to 2012.). It has worked reliably for the past 1 1/2 years I've been with her. Suddenly tonight, when I pressed the On/Off button on the remote I get the same "Please wait" message others have been mentioned. I wait, and it never turns on. I tried unplugging from power for a minute and removing the cd player from the circuit so radio is plugged directly into the wall. No change. I'm not too hopeful. What IS the function this "Please wait" is telling us to wait for? Or is this how a BOSE system dies, without admitting it's dead?
Hello dkilby! Thanks for posting and welcome to the Community.
I am sorry to hear your friend's Wave is having this problem. Fortunately, there are a few things you can check before resorting to a service repair though that may end up being the ultimate solution. The available troubleshooting can be found in the "Accepted Solution" for this thread. If your friend's Wave is not working with either a replaced Boselink cable or a reset then please contact Customer Support here for more information on available service options.
Please let us know how you fare!
Best Regards,
Greg - Community Support
Greg - I think people posting here have more brain than what you would give them credit for. A similar problem is affecting large number of users and all you have is unplug and restart (and everybody here has tried it tens of times). Can a Bose engineer who has attended to this problem reply?
I take it that none of these systems are under warranty no?
If not, a mere “cleaning” can be done by the owner. I’m not going to say how so as not to get into trouble, but I’m sure some of you are competent enough to figure it out.
As for that suggested $119 cleaning, I would ask that the moderator please provide us a detailed description of what exactly they do to OUR purchased machines for $119. Please and thank you.
Hello Manojonline123,
Thanks for your comment. We know how frustrating it is when things no longer work the way they should. The Wave Music System as it was designed, around 20 years ago, is a fairly simple device with some really innovative features. The most common symptoms for malfunction can be rectified by rebooting the processor, which is what unplugging from power accomplishes. For almost all other issues, if that does not restore function, a trained technician has to diagnose and replace the internal part that has failed. This is why there are very few troubleshooting options for this system. We very quickly end up at the point where a service repair is required.
@LittleHelpPlease - I am not sure why it was suggested that the repair serves only to "clean" the device. In fact, we do a complete overhaul of every repair. This includes extensive testing of every single component, replacing parts that do not pass (even when those parts were not specified in the repair order), and we also clean it for you while we're in there. When your Wave is returned to you it not only works again like the day you purchased it, but carries with it a brand new one year factory warranty.
I hope this helps shed some light on our repair process. We encourage you to ask questions like these so that we can continue to build trust here in the Community. Thanks for participating in the discussion.
Best Regards,
Greg - Community Support
What number did you call to actually speak with someone? I have never been able to get through.
Thank you Greg. Was possibly an oversimplification on the part of whoever stated it was a cleaning for $119. Thank you for your reply describing what a customer actually receives for this service. I think that’s a decent deal and worth it to maintain quality equipment.