Password lock on PM8500 1

Continuing the discussion from Password lock on PM8500:

HI CRIS CAN I ASK I HAVE A BOSE POWER MATCH 8500 THE MENUS ARE LOCKED AND I DON’T KNOW THE 5 DIGIT PIN CAN YOU SOLVE MY PROBLEM AND WHAT SHOULD I DO I TRIED THE SOFTWARE BUT I STILL FIND 5 PINS DIGIT
BIG THANKS REGARDS