Glad too hear that the fix appears to be working. I'll be on the road for a while and will send both of my S1s in when I get home. Maybe the surge of repairs will be over by then and I'll get quick turn around.
Thanks for the status updates
PZ posted:Sam Spoons posted:.. So after three weeks it had drained 60% of the charge from the battery. ...Sorry Sam, but I do hope for all of us that you just had bad luck. This cannot be the real solution.
Do others have similar experiences with the repair?
That wasn’t a repair. He said it was an exchange. He got another with the drain issue. His point being I have to wait longer to make sure mine is holding its charge.
Kinda bummed unit 2 is still at the repair facility. Anyone else have one returned yet?
Mine has shipped and suppose to arrive back tomorrow or the day after. I'll let you know when it does.
I have two units too. While both my units need the fix, I sent in only one because I wanted to make sure I have one around for gigs. When the first one returns, I'm going to use the packing to send in the second unit.
I realize this will mean my second unit will be in the "back of the line," but it's worth it to me to make sure I have at least one unit around for practice and gigs.
Here's an update on the first of my two S1Pros.
Sent to Bose on Dec 9, 2019
Returned from Bose today, Dec 23, 2019
-- I sent it in the original box which was not returned to me. The return packaging was a generic cardboard box. (No big deal to me...)
There was a Repair Report letter enclosed with the unit, dated Dec 17, 2019 (meaning return shipping took six days).
-- The Repair Report says, "Your Bose product (has been) fully repaired and tested in accordance with your service request. Your product has been checked and wherever necessary, updated to the latest hardware / software revisions."
--"During the repair process we replaced the following components of your system:
1 CAP, X&R, 1206, 50V, 10% 1uf, COMM;
1 RES, THICK FILM 0402.0.63W, 1%, 47k;
1 RES, THICK FILM 0402.0.63W, 1%, 27k;
1 TRANSISTOR, MFET, P-CH-30V 15A, IRF9321.S08
Frankly, I don't know what the replaced components do, but I thought I'd include it in this message for those of you who have been asking what are they doing to fix the problem.
It was apparently in "sleep mode" when I received it. After I plugged it in for recharge, it woke up and I was able to see a full charge (four blue flashes) when set to just battery.
It is 6 p.m., Dec 23 here in Colorado. I will keep tab of how long and at what percentage it hold the charge and let you know how it's going.
(Also, tomorrow, I plan to send in my second S1Pro for repairs...)
I have 2-S1 Pros. I sent 1 away Dec 10 when it was determined Bose had a fix for the battery drain issue. I used it several times when it returned and Dec 28, charged it to 100%. As of today, Jan 2, or 5 days later, it is at 90%.
This is not a deal breaker, as I use them so much, I ensure they are always charged, or I just plug in at the gig. What is disappointing, is that it appears Bose still does not have a solution after all this controversy.
I will continue to test the unit as well as the 2nd one I sent, when it returns and would like to hear other members experience.
Thanks Sparkysings for the update on your fixed S1Pro. I look forward to hearing how it holds up during your testing.
ST -- Thanks for the direct message. I sent you a response a few moments ago.
My second one arrived gone last night. I’ll be home by February 15 and will begin testing after that.
I’m surprised this thread is so quiet. Maybe people are just starting to get theirs back from Bose if they sent them in quickly. I’m hoping we see some reports of real fixes.
DavidE2 posted:... I’m surprised this thread is so quiet. Maybe people are just starting to get theirs back from Bose if they sent them in quickly. I’m hoping we see some reports of real fixes.
I'm taking a cautious approach to sending mine back. I want to see if the repair makes a significant difference for others before I do anything. Although I would love for the battery to hold a charge for months, I'm comfortable with my current routine of regular checking and charging my two S1 Pros.
I think that’s smart. I’m concerned the “fix” isn’t a real fix and I shouldn’t have sent my first one back a second time yet...
I'm holding off on sending either of mine back too. At this point, the problem, while present in my S1s, has not presented itself as a problem to me personally so I may never send them in for "repair".
UPDATE on Post-Fix battery status:
Dec 23, at 100 percent.
Dec 29, at 80 percent.
Jan 1, at 70 percent
Jan 4, at 60 percent.
(Approx. 40 percent drainage after 12 days.)
NOTE: I put this data up to share my results and not as a judgment on the effectiveness of the battery fix. For me, the fix is an improvement over previous performance when I was loosing 75 to 100 percent of my charge in 4-7 days. Your expectations and mileage may vary.
I think, Eddy, that it's fair to say yours is not 'fixed', my second S1 lost about the same from new (though much less in the first week) and that is the one that is back with Bose at the moment. I've said before that there is no reason why a Li-Ion battery system should lose more than 3% a month due to self-discharge and system monitoring hardware when lying unused.
I got mine back from repair on 12/26 just checked them today and one has 3 flashes and the other has 4 flashes. The whole repair took about 2weeks from the date I shipped them and received them back.
Thank you Bose!
This all sounds to me more like a hardware design flaw than a software "fix".
I'm grateful that I can keep mine plugged into my grid-tied solar panels all of the time and don't travel with them except to and from the gigs.
That's the way it's been done since I got them right after they came on the market.
Great 5 hour gig (plugged in) yesterday...
Hi, Sam Spoons.
Sam Spoons posted:ST posted:A very few customers have reported an issue that might be hardware related. It took longer than anyone wanted to diagnose and to develop a repair procedure for that issue.When Bose announced they were ready to repair the units with the issue in December, some of the first people sent their units in to be repaired, and the issue was not diagnosed correctly. Unfortunately, the appropriate repair was not done. Bose Support is working with those people individually now.
ST
I've heard said that the return rate was 10%.
It's beyond the scope of this community to talk about numbers in detail (and I won't be doing that). However, I can assure everyone here, Bose monitors these kinds of performance indicators scrupulously and the number is significantly less than 10%.
You mentioned something similar in December and I replied.
Hi, Everyone.
? - ? - ? - ? - ? - ? - ? - ? - ?only 10% of owners are reporting an issue? - ? - ? - ? - ? - ? - ? - ? - ?It's beyond the scope of this community to talk about numbers in detail (and I won't be doing that). However, I monitor Bose customer feedback channels. The number is significantly less than 10%.
For anyone who has a unit with the issue, the percentage doesn't matter. If you have this problem, Bose wants to repair your unit.
Sincerely,
ST
And you responded.
Fair enough
ST
Sam Spoons posted:ST posted:A very few customers have reported an issue that might be hardware related. It took longer than anyone wanted to diagnose and to develop a repair procedure for that issue.When Bose announced they were ready to repair the units with the issue in December, some of the first people sent their units in to be repaired, and the issue was not diagnosed correctly. Unfortunately, the appropriate repair was not done. Bose Support is working with those people individually now.
ST
I've heard said that the return rate was 10%. I doubt Bose will share that information so that’s likely speculation. At any rate, due to the nature of the issue I’ll bet there are a lot of people who have the issue and don’t know it. They may never figure out that they have it.
Ok, fewer than 10% of ownera have reported the issue to Bose. That doesn't necessarily mean that the number with the problem isn't 40%, 60% or even 100%. Logically, if all units are manufacured exactly the same then there is more than a good chance that all units have the problem (it has been stated that the problem is NOT the battery itself.)
The vast majority of owners have probably never even visited this site and an equally large number may not know there is a problem at all as they may keep their units charged at all all times.
My point is that if, say, 8% of all customers have got in touch to say they have the problem, that doesn't mean that very many more don't have the problem...
Hi, Chris M.
Chris M posted:Ok, fewer than 10% of ownera have reported the issue to Bose. That doesn't necessarily mean that the number with the problem isn't 40%, 60% or even 100%. Logically, if all units are manufacured exactly the same then there is more than a good chance that all units have the problem (it has been stated that the problem is NOT the battery itself.)
One of the reasons Bose provides a warranty is despite all measures to assure product quality, not all units can be manufactured exactly the same way.
All processes and components should meet specific tolerances and sometimes combinations of components may result in an out-of-spec outcome. Bose will stand behind their products.
The vast majority of owners have probably never even visited this site and an equally large number may not know there is a problem at all as they may keep their units charged at all all times.
My point is that if, say, 8% of all customers have got in touch to say they have the problem, that doesn't mean that very many more don't have the problem...
I don't see how we can have a meaningful conversation about a problem that people haven't experienced.
To all.
If you have concerns about your S1 Pro or any Bose Portable PA product please contact Bose Support.
Thanks,
ST
I'm sure there is more than 10% of people have this problem
i have the problem myself but i never talk about it ..
I often read the forum to see the evolution and is very long..